Refund policy

Last updated: 4 November 2026

We hope you love your Cove Jewellery purchase. This policy explains our exchange and store credit service and your rights if something is wrong.

Exchange or store credit

For a change of mind, eligible items may be returned for an exchange or store credit. We do not offer change-of-mind refunds. Returns must be postmarked within seven (7) days of purchase. If you cannot meet this timeframe, contact us within seven days; an extension may be agreed case by case.

Items returned for a change of mind must be new, unused and in their original packaging, with original tags and labels attached and proof of purchase.

Change-of-mind exclusions

Bespoke items manufactured through Cove Jewellery Bespoke Design, and sale or discounted items, are excluded from change-of-mind exchanges and store credit. These exclusions do not limit your rights where an item is faulty or otherwise fails to meet a consumer guarantee.

Faulty, damaged or incorrectly described items

Your rights under the Australian Consumer Law apply independently of this policy. Nothing here excludes, restricts or modifies rights that cannot lawfully be excluded.

If a product has a major failure, you may choose a refund or replacement, or keep it and seek compensation for its reduced value. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we may provide a free repair within a reasonable time. If we cannot or do not remedy it within a reasonable time, you may have further rights, including a refund or replacement.

The seven-day period, unused-condition requirements and change-of-mind exclusions do not apply to consumer guarantee claims. Original packaging is not required for a faulty-product claim. Please provide reasonable proof of purchase and allow us to assess the issue.

How to arrange a return

Email info@covejewellery.store with your order details, proof of purchase and reason for return. Photos can help us assess a reported issue. We will provide return instructions and, where applicable, a Return Merchandise Authorisation (RMA) number. Contacting us first helps us arrange safe delivery; an RMA is not a condition of your statutory rights.

Returns address: Cove Jewellery, Attn: Returns, C8/200 Cumberland Street, The Rocks NSW 2000, Australia. Please confirm arrangements with us before posting or visiting.

Return shipping and processing

You pay return postage for a change of mind. We recommend secure packaging and a tracked, insured service with signature on delivery. Where a product is confirmed to have a consumer guarantee failure, we will reimburse reasonable return costs or arrange an appropriate return method.

We assess items on receipt and notify you by email of the outcome. Please allow at least two days for initial processing. Statutory remedies will be provided within a reasonable time. Any refund due will be made to the original payment method unless otherwise agreed.

Contact us

Email: info@covejewellery.store
Phone: +61 457 496 086
Cove Jewellery, C8/200 Cumberland Street, The Rocks NSW 2000, Australia.